Exchange Communications on a roll with a series of new contract wins

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Tom Sime

A service contract with Rugby Borough Council is the headline act amongst six new contracts won in recent weeks by Exchange Communications.

Glasgow-based Exchange will provide support and maintenance of the Warwickshire local council’s Avaya IP Office telephone system, for the next three years.

Exchange specialises in installing and servicing the market-leading Avaya portfolio, and is a platinum level partner of the comms equipment giant, the only Scottish independent telecommunications company to hold that status.

The other five new contracts, all in Scotland, are with Edinburgh architects Lewis & Hickey, Kilmarnock transport and haulage company Richmond Menzies, and Glasgow companies 3Linx Unified Commerce Ltd, Minster Cleaning and Corporate Benefits.

Exchange Communications will provide a range of tailored solutions for each company including new telephone system, mobile phone and calls and lines solutions.

These wins follow fast on the heels of recently-announced work in Moscow for global companies Hasbro, Experian and Thermo Fisher.

Exchange, which is celebrating its 25th birthday this year, is a Scottish exporting success story. It now sells telecoms equipment and expertise to over 100 countries in every continent and has 55% of its work overseas.

However, commenting on these new contracts, Exchange Communications managing director Tom Sime said: “While an increasing part of our success is done overseas, these new wins show that the domestic market is still massively important to this company.

“We are putting a particular focus on the service part of our business this year, as it brings in a steady volume of business and cements relationships with our installation customers.

He said: “We have many Scottish and UK customers who are just as important to us as the big boys, including such as Breedon Aggregates, Luddon Construction and Fraser Suites.

“And we still service one-off systems we installed years ago at a local barber’s shop in Kirkintilloch and at several local doctors’ surgeries. I know it’s a cliché, but no business is too small.”

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