Wednesday, 18 November 2020 19:11

RBS appoints new Scotland Board chair

Malcolm Buchanan, new chair of the RBS Scotland Board

Royal Bank of Scotland (RBS) has appointed Malcolm Buchanan as the new chair of its Scotland Board.

Malcolm is currently the managing director of commercial and corporate banking in Scotland – a position he will retain – and takes over the role of chair from Ken Barclay, who is leaving RBS after almost 40 years.

The Scotland Board is designed to bring together each of the parts of the bank in Scotland to ensure the best possible service for its customers north of the border. In Scotland, RBS serves around 1.7 million personal customers, 120,000 business customers and employs around 11,750 people.

In his new role, Malcolm will drive the Board’s strategy to build a successful and sustainable RBS, and to help the bank improve its customer service and trust levels.

He said: “It’s a real honour for me to serve as the Chair of the Scotland Board having worked for RBS for over 15 years and I can’t wait to get started. I want to play my part in making RBS the bank of choice for people in Scotland by rebuilding trust with our customers and by focussing resolutely on becoming number one for customer service in the country.”


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